Amina W.· today at 8:41 PMService
Google review
Food at KITCHEN was genuinely excellent but we waited 40 minutes for mains on a Tuesday. Would go back if they sorted the kitchen.
12 3 0
Now onboarding beta restaurants
Know what to fix this week. And whether it worked.
Ratesorant is restaurant competitive intelligence built from the public voice of diners. We compare your Google and TripAdvisor reviews with your competitors to uncover where you’re falling behind, what diners want you to improve, and where you’re already winning, so you can make smarter changes that improve the diner experience and grow your business.
- 23
- aspects tracked in every review
- 0
- findings decided by a model
- Daily
- checks on you and your competitors
ReadingGoogleTripAdvisorYelp (soon)TikTok (soon)Instagram (soon)
Reading
412 reviews todayDemo
30 dropped as thin, stale or out of your control
Today’s opportunityService
78/100
Cut the lunch wait before Friday.
Nine diners mentioned waiting this week, six of them between 12 and 2.
You’re running a kitchen, not a research team
Everything diners and competitors reveal about your market is public. The problem is that reading it takes hours you do not have.
Reviews pile up unread
Diners tell you exactly what to fix, a few sentences at a time, across more listings than anyone has time to open.
Changes in your market pass you by
Tastes, prices and expectations shift around you week by week, and the first signal is usually a quiet night you cannot explain.
Decisions get made on gut feel
Menu changes, staffing and promotions are guessed at, when the answer is already sitting in what diners wrote last week.
What your market said about “KITCHEN” today
Sample of the volume one restaurant generates in a day
Recent mentions
@nairobibites· today at 7:58 PMMenu gap
Instagram comment
does KITCHEN do anything vegetarian now? been three times and there's still nothing for my sister 😅
88 14 2
David K.· today at 6:12 PMPraise
TripAdvisor
Best brunch in the area. Staff at KITCHEN remembered our order from last month, which never happens anywhere else.
41 6 1
@chowwithzee· today at 5:30 PMPricing
TikTok comment
portions at KITCHEN got smaller but the price went up? or is it just me
204 37 11
Grace M.· today at 3:04 PMOpening hours
Google review
Turned up at 9pm on Saturday and KITCHEN had already stopped serving. Three of us ended up down the road instead.
7 1 0
Peter O.· yesterday at 9:22 PMService
Yelp
Coffee is the best on this street, no question. Only reason I don't come more is the queue at lunch.
19 2 0
@thefoodmapke· yesterday at 8:05 PMPraise
Instagram comment
went to KITCHEN after seeing this - the lamb was unreal. tell them the internet sent me
512 63 24
Sarah N.· yesterday at 1:47 PMService
TripAdvisor
Lovely room, friendly team, but every single dish arrives at a different time. Ate my starter alone while my partner waited.
28 4 0
Amina W.· today at 8:41 PMService
Google review
Food at KITCHEN was genuinely excellent but we waited 40 minutes for mains on a Tuesday. Would go back if they sorted the kitchen.
12 3 0
@nairobibites· today at 7:58 PMMenu gap
Instagram comment
does KITCHEN do anything vegetarian now? been three times and there's still nothing for my sister 😅
88 14 2
David K.· today at 6:12 PMPraise
TripAdvisor
Best brunch in the area. Staff at KITCHEN remembered our order from last month, which never happens anywhere else.
41 6 1
@chowwithzee· today at 5:30 PMPricing
TikTok comment
portions at KITCHEN got smaller but the price went up? or is it just me
204 37 11
Grace M.· today at 3:04 PMOpening hours
Google review
Turned up at 9pm on Saturday and KITCHEN had already stopped serving. Three of us ended up down the road instead.
7 1 0
Peter O.· yesterday at 9:22 PMService
Yelp
Coffee is the best on this street, no question. Only reason I don't come more is the queue at lunch.
19 2 0
@thefoodmapke· yesterday at 8:05 PMPraise
Instagram comment
went to KITCHEN after seeing this - the lamb was unreal. tell them the internet sent me
512 63 24
Sarah N.· yesterday at 1:47 PMService
TripAdvisor
Lovely room, friendly team, but every single dish arrives at a different time. Ate my starter alone while my partner waited.
28 4 0
Before and after Ratesorant
Same market, same reviews, completely different mornings.
Before
- Reviews scattered across listings nobody opens
- Shifts in your market noticed weeks too late
- Hours lost building spreadsheets nobody reads
- Menu and promo decisions based on gut feel
- No idea which fix would move ratings most
- No way to tell whether a change actually worked
After
- One morning message with today's move
- Changes in your market surfaced within days
- Zero spreadsheets, zero dashboard logins
- Decisions backed by real diner language
- Each recommendation scored by likely impact
- Every change measured against what diners write next
Five minutes over your morning coffee
Your opportunity arrives before prep starts. Read it, decide, brief the team. That is the whole workflow, and it fits in the gap between deliveries and doors open.
Built for operators, not analysts
Everything you need to stay ahead of the competition without drowning in spreadsheets.
We do the reading
Google Maps and TripAdvisor reviews across your market, collected and read every day so you never have to open them.
AI review analysis
Reviews automatically categorized by topic, sentiment and trend across 7, 30 and 90 day windows.
Service
Menu
Pricing
One daily opportunity
We filter the noise and generate one scored, actionable recommendation: today's opportunity.
Quiet when there is nothing
A deterministic filter drops anything thin, stale or outside your control. No recommendation is better than a bad one.
·M
1T
·W
·T
1F
Backed by real quotes
Every recommendation carries the diner sentences it came from, so you can judge it in seconds instead of trusting a score.
“we waited 40 minutes”
“lunch service drags”
“ate my starter alone”
Mobile first design
No dashboard to check. Open your phone, read one recommendation, get on with service.
One card. Everything behind it.
Overnight we read every review left about your restaurant and the ones near you, then throw away almost all of it. What reaches you is the single move worth making, and the diner sentences that prove it.
- 1Collecting412 reviews across 4 competitors
- 2ReadingTopic, sentiment and severity per review
- 3Filtering31 candidates, 30 rejected
- 4ReadyOne move for this morning
7:04Ratesorant
Tuesday · Today’s opportunityDemo
Collecting…
After the recommendation
Then it tells you what to advertise.
Knowing the problem is half of it. Our agent turns the day’s opportunity into the campaign worth running: who to reach, what to say, and where they already are.
Step 1 of 4
Reading the opportunity
Lunch service, 9 mentions this week
Tap a step to take over
Suggested campaignDemo
“In and out in 15 minutes. Lunch, done properly.”
Reach office workers within 2km, weekdays 11am to 1pm
Angle speed, not discount. Diners already praise the food
Why now two competitors are being praised for exactly this
Search, when they are already looking
We do not run the ads or take your budget. You get the brief and the creative, and spend it wherever you already do.
Built for service, not screens
We read every review. You only hear what matters.
Every rating, comment and complaint left about your restaurant and the ones around it, read overnight and reduced to a single move for the morning. On the days nothing is worth your attention, we stay quiet.
KITCHEN· NairobiDemo
GoogleTripAdvisorYelpsoonTikToksoonInstagramsoon
Coming in
Sorted into
Praise
Service+1
Menu gap
Pricing
Opening hours
Today’s opportunity
Lunch service is costing you covers.
Nine diners mentioned waiting this week, six of them at lunch. That is the one thing worth fixing before Friday.
Sent to you every morning. Nothing on the quiet days.
From raw reviews to a change you can prove
We collect, compare and qualify, then measure what you changed, so you can focus on running your restaurant.
01
Connect your markets
Tell us your competitors and locations. We handle the data collection.
Kitchen · Westlands
Competitor A
Competitor B
Competitor C
02
Compared against your street
Every review is broken down into what diners actually mention, then your rates are set against the restaurants around you. Arithmetic, not opinion.
→
service
menu
price
03
Only what holds up
Signals too thin to defend are thrown out. What survives is one scored change, with the diner quotes behind it.
78/100Service
Cut the lunch wait before Friday.
04
Then we check it worked
After you act, we read the reviews that come next and tell you whether the number moved, or that it is still too early to say.
Simple pricing, no dashboards to justify
Simple monthly plans. Cancel anytime.
Growth
$149/month
For a single restaurant that wants to stop guessing.
- 1 location
- 10 competitors tracked, in your own market
- Daily review monitoring
- Gap analysis and menu intelligence
- One scored opportunity every morning
- Email alerts
Most popular
Pro
$249/month
For operators running more than one room.
- 3 locations
- 20 competitors tracked
- Everything in Growth
- Advanced gap analysis
- Menu and pricing intelligence
- Per-location competitor sets
- Locations in more than one country
Enterprise
Custom
For groups and multi-location brands.
- Unlimited locations
- Unlimited competitors
- Reporting across every site
- Custom integrations on request
- Dedicated onboarding
Frequently asked questions
Everything restaurant owners ask us before joining the beta.
Google Maps and TripAdvisor today. Yelp, menus and websites are next, and we add sources based on what beta restaurants ask for rather than guessing.