Terms of Service

1. Acceptance of terms

These Terms of Service (“Terms”) govern your access to and use of the Ratesorant website, applications, and services (collectively, the “Services”). By creating an account, subscribing, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Services.

2. Description of services

Ratesorant provides restaurant competitive intelligence. We monitor publicly available review and listing data for restaurants and competitors you specify, and we use automated analysis, including artificial intelligence, to generate daily opportunities, recommendations, reports, and alerts. The Services are intended as a decision-support tool for your own restaurant business.

3. Eligibility and accounts

You must be at least 18 years old and authorized to act on behalf of the restaurant business you register. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must provide accurate, complete, and current information, and promptly update it if it changes.

4. Acceptable use

You agree that you will not:

• use the Services to stalk, harass, or collect data on individuals or businesses for purposes unrelated to your own restaurant's competitive analysis;
• attempt to bypass rate limits, scraping protections, access controls, or any other technical measures we employ;
• reverse engineer, decompile, or disassemble any part of the Services;
• resell, redistribute, or publicly display raw scraped data or recommendations without our written consent;
• use the Services in any manner that violates applicable laws, third-party terms of service (including those of Google Maps, Yelp, or TripAdvisor), or the rights of others;
• introduce malware, viruses, or other harmful code, or interfere with the availability of the Services.

5. Subscriptions, billing, and cancellation

Paid plans are billed in advance through Stripe on a recurring monthly basis unless otherwise stated. You authorize us to charge the payment method you provide. All fees are non-refundable except where required by law or as described in our Refund Policy. You can cancel your subscription at any time from your billing settings; cancellation takes effect at the end of the current billing period, and you will continue to have access until then. We may change pricing with notice; changes apply to future billing cycles.

6. Free trial

New accounts may be eligible for a free trial. No credit card is required to start the trial unless otherwise indicated. At the end of the trial, you must subscribe to a paid plan to continue using the Services. If you do not subscribe, your access to paid features will be suspended, but your data will be retained for a reasonable period in case you return.

7. Intellectual property

Ratesorant owns all rights, title, and interest in the Services, including software, designs, trademarks, and generated reports. We grant you a limited, non-exclusive, non-transferable license to use the Services for your internal business purposes. You retain ownership of your account data and may export or delete it in accordance with our Privacy Policy.

8. Disclaimer of warranties and limitations on recommendations

Opportunities, recommendations, reports, and alerts are generated from publicly available data using automated analysis, including AI models. They are provided for informational purposes only and do not constitute professional, legal, financial, or business advice. We do not guarantee accuracy, completeness, or that any recommendation will produce a specific result. You are solely responsible for the business decisions you make based on the Services.

9. Third-party data and service dependencies

The Services depend on third-party platforms and data providers, including but not limited to Google Maps, Yelp, TripAdvisor, and Apify. We do not control the availability, accuracy, or terms of these third-party services. Interruptions, changes, or restrictions at these sources may affect the timeliness, completeness, or availability of your recommendations.

10. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you violate these Terms, abuse the Services, fail to pay when due, or if we discontinue the Services. Upon termination, your right to use the Services ceases immediately; certain provisions of these Terms will survive, including those relating to intellectual property, disclaimers, and limitations of liability.

11. Limitation of liability

To the maximum extent permitted by law, Ratesorant and its suppliers, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or loss of data, arising out of or related to your use of the Services. Our total liability for any claim arising from these Terms or the Services will not exceed the amount you paid to Ratesorant in the twelve months preceding the claim.

12. Indemnification

You agree to indemnify and hold harmless Ratesorant and its affiliates, officers, employees, and agents from any claims, damages, liabilities, and expenses arising out of your use of the Services, your breach of these Terms, or your violation of any third-party right or applicable law.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising from these Terms or the Services will be resolved exclusively in the state or federal courts located in Delaware. You consent to the personal jurisdiction of those courts.

14. Changes to these terms

We may modify these Terms from time to time. We will post the updated Terms on this page with a new “Last updated” date. Material changes may also be notified by email. Your continued use of the Services after changes take effect means you accept the revised Terms.

15. Contact us

If you have questions about these Terms, please contact us at legal@ratesorant.com.