Refund Policy

1. Overview

At Ratesorant, we want you to be satisfied with your subscription. This Refund Policy explains when and how you can request a refund for payments made to Ratesorant. By subscribing to a paid plan, you agree to the terms of this policy.

2. Free trial

New customers are generally eligible for a 14-day free trial. No payment is required during the trial period unless you choose to subscribe early. If you do not subscribe, your account will automatically move to a limited state at the end of the trial, and no charges will be made.

3. Subscription billing

Paid subscriptions are billed in advance on a recurring monthly basis through Stripe. When you subscribe, you authorize Ratesorant to charge your selected payment method for the applicable subscription fees. All charges are processed in the currency displayed at checkout.

4. Refund eligibility

We offer refunds in the following circumstances:

• First-time subscribers: if you are unsatisfied with the Services, you may request a full refund within 14 days of your first paid invoice, provided you have not previously received a refund.
• Billing errors: if you were charged incorrectly due to a system error or duplicate billing, we will refund the overcharged amount upon verification.
• Service unavailability: if the Services are materially unavailable or non-functional for an extended period due to a fault on our side, and we are unable to restore service within a reasonable time, we may issue a prorated or full refund at our discretion.
• Required by law: refunds required by applicable consumer protection laws will be honored.

5. Non-refundable circumstances

Refunds are generally not provided in the following cases:

• You forgot to cancel your subscription before the next billing date. We send renewal reminders, and it is your responsibility to cancel before renewal if you do not wish to continue. You will retain access through the end of the paid period.
• You used the Services during the billing period and simply changed your mind after the 14-day refund window has closed.
• You disagree with a recommendation, analysis result, or AI-generated insight. Recommendations are informational and not guaranteed outcomes.
• Third-party data sources (such as Google Maps, Yelp, or TripAdvisor) are temporarily unavailable or change their data, affecting the timeliness or completeness of recommendations.
• You violate our Terms of Service and your account is suspended or terminated as a result.

6. How to request a refund

To request a refund, contact us at billing@ratesorant.com within the eligible period. Please include your account email, the invoice or charge date, and the reason for your request. We aim to review refund requests within 5 business days.

7. Refund method and timing

Approved refunds are issued to the original payment method used for the charge. Refund processing times vary depending on your bank or card issuer, but typically appear within 5 to 10 business days. We are not responsible for delays caused by your payment provider.

8. Cancellation vs. refund

Canceling your subscription stops future charges but does not automatically generate a refund for the current billing period. You will continue to have access to paid features until the end of the current billing period. Refund requests must be made separately and are subject to this policy.

9. Annual or custom plans

Annual, enterprise, or custom plans may have different refund terms, which will be specified in the applicable order form or agreement. Where no specific terms are stated, this policy applies.

10. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy is posted. We will not change the refund terms applicable to charges already processed without giving you reasonable notice.

11. Contact us

For refund questions or disputes, please email billing@ratesorant.com.