Questions
Ratesorant frequently asked questions
Short answers to what restaurant owners ask us most.
Updated
Questions and answers
- What is Ratesorant?
- Ratesorant is competitive review intelligence for restaurants and private chefs. It reads your reviews and your competitors', compares them, and sends one scored move worth making, with diner quotes as evidence.
- Which review sources does Ratesorant cover?
- Google Maps and TripAdvisor today. For private chefs it also reads uploaded client feedback, public Instagram and Facebook posts, and published prices. Yelp and wider social media are planned.
- How many competitors can I track?
- Up to 10 on Growth and 20 on Pro, per restaurant. Enterprise is unlimited. On Pro each location has its own competitor set.
- How often do I get a recommendation?
- You choose: every morning, weekly or monthly. It arrives by email and is always in the app.
- Why only one recommendation at a time?
- Owners do not need another dashboard. One scored change is something you can act on before service. The rest stay in the app if you want to look.
- What if there is nothing worth changing?
- Ratesorant says so. Findings that are too thin, too old or outside your control are dropped rather than dressed up as advice.
- How does Ratesorant know if a change worked?
- After you act on a recommendation, it reads the reviews written since and compares the aspect before and after. If there are not enough new reviews, it tells you it is too early to say.
- Do I need to install anything?
- No. Ratesorant runs in your browser and sends your move by email. There is no till or booking integration and no hardware.
- How much does Ratesorant cost?
- Growth is $149 a month, Pro is $249 a month, and Enterprise is custom. There is a free one-off report on the home page with no card.
- Is there a free trial?
- No free trial of the paid plans. The free report on the home page lets you see a real finding for your restaurant first.
- Is the data collection allowed?
- Ratesorant uses publicly available listings and reviews, plus anything you choose to upload, with rate limits built into collection.
- Can I use Ratesorant from ChatGPT or Claude?
- Yes. Paid accounts can connect their own Claude or ChatGPT to Ratesorant through an MCP connection and ask about their data in plain words.
- Does Ratesorant work outside English?
- It reads English-language reviews today. Other languages are not yet supported.